A new blog, a new me! (hopefully haha)

At this time, I'm not really sure where I am headed to. I passed my letter of resignation around third week of January even though I'm not yet regularized (though my current TL said she would have regularized me the week after have I not passed the letter, which I'm not sure if that is true) because of this: I don't want to work anymore with the account.

I can say that most of the time I feel pressured and stressed with handling concerns wherein the problem is really with the vehicle itself, I mean if only I could just go ahead and fix it, or have it bought back with a click of a button, but I don't know. Maybe it's just that I feel for the customer too much, and I myself am getting disappointed with the product itself. And I know and I admit that I'm a newbie when it comes to vehicles (I mean, come on, I was only able to know what dome lamps and automatic locking and stuff like that is from this work). And maybe I'm just not for Customer Assistance. Or maybe it's just that the account where I'm currently in has mixed almost all departments/areas into Customer Assistance. It's just so broad for me: owners manual questions, reimbursement handling, bluetooth pairing, warranty information, recalls and special coverages, vehicle complaints, etcetera. And the customers expect that you are familiar with the vehicle they have, when in truth you are handling complaints/concerns/questions for more than 50 vehicles. Maybe I just want to be placed in something more specific or specialized. Yes, I can be repetitive, and I'm comfortable with that, knowing that I'll be an expert in that certain field.

Yes, I know. My other colleagues were able to handle it. And they seem very okay. It's just that I want to be somewhere wherein when I say "This is the thing to do", it would mean that that is the right thing to do hands down, 100 percent. I admit that I'm an airhead sometimes. And I want to be somewhere wherein when I leave work, I won't think about what to tell Mr. Ramasir about his situation with his 2007 Acadia in a way that he would take it all in without demanding for a supervisor, or how to make a good business case for Mr. Milstead's so it would turn out to be valid for escalation (which I was able to in time, if I followed what I was initially told to do then I wouldn't have ever forwarded it) and what to tell to Mr. I-forgot-the-name-already about his records not showing up in the owner center website, and to advise him that it's going to be escalated, even though you know that nothing would actually happen as experienced with other cases similar to his. Yes, I'm find myself agreeing most of the time with customers when they say that the process sucks, and I'm not that good at telling "lies" or sugar-coating stuff.

Or maybe I'm just not good at handling complaints. Period. I don't know.

Maybe I think of work too much that I keep on thinking about it when I'm at home already.

Or maybe I'm just not effective in managing my cases. I just feel like I should be at something where in I have the skill and knowledge. I mean if I were to be informed before signing the papers that I would be in an automotive account, I wouldn't have signed the contract.

Something thing like this: When someone asks what to do with his Carbonara being too thick, I'd tell him to add some milk and a little bit of salt, depends on how salty it is to begin with. Or when someone asks why his computer's internet via wireless network isn't working, I'd tell them to click "repair", or restart the router, or check if it's on or something like that. I think I want to be at a state where I can resolve something during that point in time.

Shoot, maybe I should have chosen to be in technical, not non-tech.

It's just that I think me being not knowledgable with vehicles is becoming a hindrance to me in being successful. And also to be honest, I'm not interested in vehicles, that's another.

Or maybe I'm just an airhead.