A new blog, a new me! (hopefully haha)

**I made this post, and just saved it instead of publishing it. since I'm not there anymore, i think i can post this already...**

Just a while ago, I felt important. I'm actually not sure if that's the message being sent to me, and I'm not sure if that's how I should feel, but yes, I did feel that way.

Guess it is what's expected of from a team leader: to uplift the members of the team, keep them standing, make them feel they are doing good. My TL was trying to persuade me on staying (even though I was given the title "salutatorian in AHT*" because of my long ACW**). She didn't exactly tell me her reasons, but she kept on telling me to stay.

All I could do is smile, and make this face which is a cross between a smiling and an "I don't know" face. All I know is that I don't want to be in this anymore. I could still go on for the remaining days, but if I would continue, maybe in a month's time I'd go on NCNS which is worse. so I'm saving what's left to have a graceful exit.

(can't remember the exact words, but it went like this)

TL: so you're not going to change your mind anymore?
cArLo: ummm (smile)
TL: just try to stay for 3 more months..
cArLo: I already did that, told myself to give it about two months more way back November.
TL: owwss..
cArLo: pagbigyan nyo na ako..
TL: aren't you going to miss us? how about Ryan? (someone they were pairing me with, joke within the team)
cArLo: hehehe... TL, yes, I'm going to miss everyone. The only reason why I'm still here is because of the people around me.
TL: yun naman pala e, e di stay...
cArLo: pagbigyan nyo na ako please.. pwede naman ako pumasyal dito e..

Yep, that's it. I rarely feel appreciated or important. But this time of the day I felt important. Or appreciated.

*AHT - Average Handling Time. The average time (in minutes) you handle a call. More than 22 minutes is already considered super way out.
**ACW - After Call Work. The minutes you spend with documentation and doing outbound calls after an inbound call is released. ideal ACW is 5 minutes. I'm usually at 20 wahahaha.