**note: i made this post last week, so it should be 3rd week on the floor already, but since i started this post april 23rd, i opted to keep the title.**
i'm now in my 2nd week on the floor. whew i made it! and it wasn't an easy journey i tell you. i'll tell you..
after the pst, or rather the last day of pst, was test bed. okay, five calls were monitored and that's it. well that doesn't stop there.
after that was the nesting/a-bay thing. but it's not your regular nesting. in my previous company, "nesting" is the time when you are first taking in calls, so there are floor support people that are assisting you since you'd need all the help you could get. but here it was different: just the normal, yes you could still ask questions but here is the thing: for five days five calls will be monitored, and if you don't pass it, you'd re-take the monitoring that day, and if you still flunked it, it's bye bye, end of journey. sounds easy? three of my wavemates didn't make it. i think one of them was removed already on the first day. and then on the third day, the margin of error became smaller. you are only allowed to make one mistake in verbatim. (meaning, if you misheard a word or you typed it in wrong, it's verbatim for you)
and this is the part where i cried. seriously!
that fateful third day, i was told that i didn't pass it so i had to do a re validation. and while the QA was telling me my errors, i cried. i tried to hide it since i really don't want anyone to see it, but then it just came out naturally. most of it is because i got frustrated and disappointed with myself. why? because out of the five calls, i passed the four, no verbatim errors. then on that 5th last call, i messed it up. so there, i was up for validation. i was sooo disappointed that time, everything went smoothly except for that 5th call.
so the next step was to side-jack with someone (listen to someone else taking calls) and while i was there listening i kept on thinking what might happen to me. i might get terminated from this program, and i really don't want that to happen. i want this job, and i want to be here. i've longed to be here some months before i even came here.
to make everything short, luckily i passed. but then again, at the 5th (and last) day, i had more than on error again, so i was endorsed for re validation.
during this day i really felt it. to think that it's the last day and i haven't passed it? nakakapanghinayang kung ganon. i was slamming the keyboard when i was in a call where i had difficulty capturing every word because the voice party wasn't cooperating. i was really becoming angry with what's happening that i was pressing hard on the keys of the keyboard during that call. if this is being monitored i'm dead. words were missed because of someone not cooperating when i'm doing my best? that's unfair to me. that was what i was thinking.
then i was called for the coaching. i was really nervous that time. i was really hoping that i was able to pass it. then came the result of the monitoring: i passed. i looked at the paper to be sure, and it was true.. i cried that time because i was really certain that i was my last day. good thing that stupid call wasn't monitored..
i was told to think of this as a chance, second chance, third chance, which ever is appropriate, to improve and to be better everyday.. and yes, i really feel soooo lucky to be here now. i thank God everyday for allowing me to be here, to be in this job that i've looked forward to moving in months before.
so now i'm in production, but still di pa rin ako ligtas. there are still some monitoring going on, and i'm having some problems with my accuracy... well wish me luck. i hope i'll be able to perfect it in time.. the sooner the better...
i'm now in my 2nd week on the floor. whew i made it! and it wasn't an easy journey i tell you. i'll tell you..
after the pst, or rather the last day of pst, was test bed. okay, five calls were monitored and that's it. well that doesn't stop there.
after that was the nesting/a-bay thing. but it's not your regular nesting. in my previous company, "nesting" is the time when you are first taking in calls, so there are floor support people that are assisting you since you'd need all the help you could get. but here it was different: just the normal, yes you could still ask questions but here is the thing: for five days five calls will be monitored, and if you don't pass it, you'd re-take the monitoring that day, and if you still flunked it, it's bye bye, end of journey. sounds easy? three of my wavemates didn't make it. i think one of them was removed already on the first day. and then on the third day, the margin of error became smaller. you are only allowed to make one mistake in verbatim. (meaning, if you misheard a word or you typed it in wrong, it's verbatim for you)
and this is the part where i cried. seriously!
that fateful third day, i was told that i didn't pass it so i had to do a re validation. and while the QA was telling me my errors, i cried. i tried to hide it since i really don't want anyone to see it, but then it just came out naturally. most of it is because i got frustrated and disappointed with myself. why? because out of the five calls, i passed the four, no verbatim errors. then on that 5th last call, i messed it up. so there, i was up for validation. i was sooo disappointed that time, everything went smoothly except for that 5th call.
so the next step was to side-jack with someone (listen to someone else taking calls) and while i was there listening i kept on thinking what might happen to me. i might get terminated from this program, and i really don't want that to happen. i want this job, and i want to be here. i've longed to be here some months before i even came here.
to make everything short, luckily i passed. but then again, at the 5th (and last) day, i had more than on error again, so i was endorsed for re validation.
during this day i really felt it. to think that it's the last day and i haven't passed it? nakakapanghinayang kung ganon. i was slamming the keyboard when i was in a call where i had difficulty capturing every word because the voice party wasn't cooperating. i was really becoming angry with what's happening that i was pressing hard on the keys of the keyboard during that call. if this is being monitored i'm dead. words were missed because of someone not cooperating when i'm doing my best? that's unfair to me. that was what i was thinking.
then i was called for the coaching. i was really nervous that time. i was really hoping that i was able to pass it. then came the result of the monitoring: i passed. i looked at the paper to be sure, and it was true.. i cried that time because i was really certain that i was my last day. good thing that stupid call wasn't monitored..
i was told to think of this as a chance, second chance, third chance, which ever is appropriate, to improve and to be better everyday.. and yes, i really feel soooo lucky to be here now. i thank God everyday for allowing me to be here, to be in this job that i've looked forward to moving in months before.
so now i'm in production, but still di pa rin ako ligtas. there are still some monitoring going on, and i'm having some problems with my accuracy... well wish me luck. i hope i'll be able to perfect it in time.. the sooner the better...